This privacy policy applies between you, the User of this Website and Dogs First, the owner and provider of this Website. Dogs First takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Scope of this privacy policy

This privacy policy applies only to the actions of Dogs First and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Dogs First is the "data controller". This means that Dogs First determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you: name; contact information such as email addresses and telephone numbers; demographic information such as postcode, preferences and interests; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways: data is given to us by you; data is received from other sources; and data is collected automatically.

Dogs First will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you use our services; in each case, in accordance with this privacy policy.

To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Data may be used by us for the following reasons: internal record keeping; improvement of our services; transmission by email of marketing materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you; we store your Data on secure servers.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via e-mail at [email protected].

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data: Right to access — the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. Right to correct — the right to have your Data rectified if it is inaccurate or incomplete. Right to erase — the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data — the right to limit the way in which we can use it. Right to data portability — the right to request that we move, copy or transfer your Data. Right to object — the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data, please contact us via e-mail at [email protected].

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

Cookies

This Website may place and access certain Cookies on your computer. Dogs First uses Cookies to improve your experience of using the Website and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes to this privacy policy

Dogs First reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Dogs First by email at [email protected].

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Last updated: 1 May 2018